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30-Day Money-Back Guarantee
Your initial annual RYNIVOR Cloud hosting purchase is eligible for a refund of the hosting fee paid if you request it within 30 calendar days of service activation. The window starts on the activation date shown in your service confirmation. Email contact@rynivor.com within that period with your order reference and the hosting service to cancel. The refund covers the amount actually paid for eligible hosting after any discount. Renewals, domain registrations or transfers, SwiftSites, custom development, SEO, maintenance, separately purchased setup and third-party services are excluded from this voluntary hosting guarantee; their own terms and applicable consumer rights continue to apply.
Processing timetable
We review cancellation and refund requests and communicate a decision within 2 business days after receiving the request and the information reasonably needed to verify the account, transaction and eligibility. If information is missing, we will identify what is needed within that period. A timely initial request preserves the date on which you applied for the 30-day hosting guarantee. Business days mean Monday–Friday, excluding Indian public and bank holidays; this definition does not extend a shorter deadline required by law.
What governs your purchase
An accepted order identifies the service, billing period, renewal arrangements and any service-specific cancellation conditions. Those conditions must be disclosed before payment. The 30-day money-back guarantee above applies to eligible initial hosting purchases and supplements your rights under applicable consumer law.
Cancelling hosting
For an active service, a cancellation request must identify the account and service and be made by an authorized account holder using the contact channel provided with the order. We will confirm the cancellation date and any effect on renewal within 2 business days once the account and request are verified. State whether you want cancellation at the end of the paid term or earlier. Where deletion or interruption could affect your data, we may ask you to reconfirm that you have taken the copies you need. We will explain any such step promptly; it does not remove a refund or cancellation right you have under applicable law. Keep independent copies of website files, databases and email before the service ends. Cancelling hosting does not automatically cancel a separately purchased domain or third-party subscription. Outside the initial hosting guarantee, unused time within an annual billing term is not automatically refundable, subject to the accepted order and mandatory consumer rights. Cancellation does not itself transfer website files, domains or email to another provider.
Refund assessment
Requests within the hosting guarantee are assessed under its eligibility and 30-day period. Other refunds are assessed against the accepted order, the service supplied, the reason for the request and applicable law. Duplicate charges, undelivered services and services that do not meet the agreed description require review and an appropriate remedy. An unused period does not by itself establish a refund entitlement, and an order condition cannot remove a mandatory legal remedy.
SwiftSites and custom services
For work already started, cancellation is assessed against agreed milestones, completed deliverables and authorized costs. We will explain any retained amount rather than treating all custom work as automatically non-refundable. Changes to scope or additional work require agreement. Third-party fees may be subject to the relevant provider’s terms where those were disclosed before purchase.
Submitting a request
Include your order reference, the affected service, the reason for your request and relevant transaction details through the contact channel supplied with an accepted order. Do not send full payment-card numbers or passwords. Email your request to contact@rynivor.com.
Refund decisions and payment
We will explain the decision and the basis for any deduction. We initiate an approved refund within 2 further business days after approval, through the original payment method, subject to applicable law and payment-provider requirements. Normal refunds are usually credited within 5–7 bank working days after initiation; this bank-credit period is separate from our review and initiation periods. Actual credit timing can vary by payment method or bank. We will provide the refund reference when available and help you trace a delayed refund. If the original method cannot receive the refund, we will explain the issue and arrange a lawful alternative after verifying ownership. Any related tax adjustment will be reflected in the applicable credit note or refund record. No processing fee may be imposed where prohibited by law.
Escalating a delayed request
If a cancellation or refund is delayed, contact Grievance Contact — Customer Resolutions with your order or ticket reference. Do not send passwords, full payment-card details or one-time codes.
Consumer rights and disputes
Nothing in this policy limits mandatory consumer rights or lawful access to a complaint or dispute process. A disagreement should be supported with the order details and a description of the requested remedy. We will not require a customer to waive statutory rights as a condition of considering a request.
RYNIVOR is owned and operated by Maanih Technologies Private Limited.
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